Privacy Policy

This Privacy Policy explains how Zest Pulse Play Limited (trading as Koru Spins) ("we", "us") collects, uses, stores and shares personal information when you use our website and related services.

Information we collect

• Account & profile: details you provide such as name, email address, username, and account preferences.
• Support & communications: information you include in enquiries, chat/messages, or reports (and our responses).
• Device & usage: IP address, device identifiers, browser type, pages viewed, timestamps, referring URLs, and approximate location derived from IP.
• Cookies & similar tech: used for core site functions, remembering preferences, and measuring performance.

How we use your information

• Provide and operate the site, create and manage accounts, and deliver requested features.
• Respond to support requests and communicate about service updates or security notices.
• Monitor performance, troubleshoot issues, and improve user experience (including analytics).
• Protect against fraud, abuse and unauthorised access, and comply with legal obligations.

How we share information

We may share personal information with:

• Service providers who help us host, maintain, analyse, and secure the website (acting on our instructions).
• Professional advisers (e.g., legal, accounting) where necessary.
• Authorities if required by law, or to protect rights, safety, and security.

If we use advertising or analytics partners that collect data via cookies/SDKs, we will do so to measure performance and/or personalise content where permitted; you can control cookies through your browser settings.

Retention

We keep personal information only as long as needed for the purposes described above, unless a longer period is required or permitted by law (for example, to resolve disputes, enforce agreements, or meet record-keeping obligations). We then delete or de-identify it.

Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

International transfers

Our providers (such as hosting and analytics) may process information outside New Zealand. Where information is transferred overseas, we take steps to ensure it is protected in a manner consistent with New Zealand privacy requirements.

Your rights (New Zealand Privacy Act 2020)

You may request access to, or correction of, personal information we hold about you. If you believe your privacy has been interfered with, you may also complain to the Office of the Privacy Commissioner (privacy.org.nz).

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